MTD research published

Newsletter issue - September 2018.

HMRC have published a document entitled Making Tax Digital Research - Attitudes, Behaviour and Engagement, which reports on research undertaken to help HMRC understand how individual customers and agents respond to the core principles of MTD. The key objectives of the research were to explore:

In summary, the research confirmed that, overall, there is broad cross-audience positivity around the idea of MTD, and that digital tax is welcomed - even 'expected'.

The research also finds that:

This report was one of a number of research papers commissioned by HMRC in 2016-2017 to support the development and delivery of digital services for customers. The findings have been used to inform the department's work. HMRC reprioritised its portfolio of transformation projects in 2018 to ensure that it delivers key government priorities.

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